Frequently Asked Questions
Welcome to the Mariahcarey.com help pages.
Please choose your topic from the list below:
Billing Issues (16)
| Existing members will notice that their credit card information is not displayed in their account profile. Auto-renew was deactivated when we moved to the new system, as we are not allowed to transfer such personal data. You will need to manually renew your Honey B. Fly account and reactivate auto-renew. During the registration process, you will be allowed the opportunity to update your credit card information. |
| If you were an active member of the previous site, all of your account information will automatically be transferred over to this new site and you should be able to continue using this site with no interruptions. |
If you are a FREE Messageboard member who wants to upgrade to a PREMIUM account, please visit the Sign Up page
If you are a PREMIUM member, you currently have the highest level of membership.
If this did not answer your question, please feel free to contact us.
| In the event that you forget your username or password please visit the following link: |
|
If this did not answer your question, please feel free to contact us. |
| To learn more about joining Mariahcarey.com and about membership fees, please visit the following link: |
|
If this did not answer your question, please feel free to contact us. |
The Internet is full of free content, and much of the information on Mariahcarey.com is free as well, such as schedules, concert information, certain news stories or press releases, artist information, etc. Mariahcarey.com's annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' which offers interviews, behind-the-scenes videos and stories, live chats with the band and associates, presale tickets to tour events, webcasts, and countless other unique privileges.
| You can check your next billing date as well as you past billing history by logging into the site and enter the 'My Account' Area. Or, just follow the link below: My Account area on the site. |
|
If this did not answer your question, please feel free to contact us. |
When your Annual account has auto-renewed you will have sixty (60) days following the date that any renewal fee is posted to your credit card account, to give notice that you want to cancel your membership; when your membership is cancelled, a credit will be posted to your credit card account equal to the most recent renewal fee charged. Any cancellation request shall be effective upon receipt, unless another date is specified in such cancellation request.
| There are multiple levels of memberships you can choose from! To learn more about the membership fees for Mariahcarey.com, please visit the following link for details: |
|
If this did not answer your question, please feel free to contact us. |
| Our mailing list subscription page is located here: |
|
If this did not answer your question, please feel free to contact us. |
| For your convenience, We will automatically renew your subscription on the yearly anniversary of when you signed up for service. |
|
If this did not answer your question, please feel free to contact us. |
| If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please vist the My Account Area. |
|
If this did not answer your question, please feel free to contact us. |
|
If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please vist the |
| Please click here to learn more about the terms of your membership. |
|
If this did not answer your question, please feel free to contact us. |
Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
| Yes. We will automatically renew your membership and charge your card each billing period until you cancel. |
|
If this did not answer your question, please feel free to contact us. |
Blogs (9)
| A blog is basically a journal that is available on the web. The activity of updating a blog is "blogging" and someone who keeps a blog is a "blogger." Blogs are typically updated daily using software that allows people with little or no technical background to update and maintain the blog. Postings on a blog are almost always arranged in chronological order with the most recent additions featured most prominently. |
| Yes. You will need to be a member of the site to create your own Blog. |
|
If this did not answer your question, please feel free to contact us. |
| The Blog feature is located as a menu tab within the "Community" section or you can use this direct link: |
|
If this did not answer your question, please feel free to contact us. |
| Yes. However only active Mariahcarey.com members can post comments to your blog. |
|
If this did not answer your question, please feel free to contact us. |
| Yes you can. Each time you post to your blog you will have the option to browse for pictures on your hard drive and post them up.
Please note: Size limitations are listed below: Size of picture can be no larger than 500k. dimensions of picture can be no bigger than 800x600 |
| If you have a specific question about the Blog feature, please click the "contact us" link below. |
|
If this did not answer your question, please feel free to contact us. |
| Yes there is. Size limitations are listed below:
Size of picture can be no larger than 500k. dimensions of picture can be no bigger than 800x600 |
|
If this did not answer your question, please feel free to contact us. |
| No. Only active members of Mariahcarey.com can view and post comments to your Blog at this time. |
|
If this did not answer your question, please feel free to contact us. |
Cancel Account Details (1)
When your Annual account has auto-renewed you will have sixty (60) days following the date that any renewal fee is posted to your credit card account, to give notice that you want to cancel your membership; when your membership is cancelled, a credit will be posted to your credit card account equal to the most recent renewal fee charged. Any cancellation request shall be effective upon receipt, unless another date is specified in such cancellation request.
Contact Us (1)
| Greetings! Feel free to use this form to contact the various Mariahcarey.com Fan Club Staff and Customer Service Departments. |
|
If this did not answer your question, please feel free to contact us. |
General Questions (20)
| Existing members will notice that their credit card information is not displayed in their account profile. Auto-renew was deactivated when we moved to the new system, as we are not allowed to transfer such personal data. You will need to manually renew your Honey B. Fly account and reactivate auto-renew. During the registration process, you will be allowed the opportunity to update your credit card information. |
All entries should be emailed to contests@mariahcarey.com
For any questions regarding your Premium Membership or your Community Membership, please email us at honeyb@mariahcarey.com
Please email us at memberships@mariahcarey.com or call 212-420-1700 with any questions regarding trouble logging into your account.
For questions regarding the status of your fan club gift redemption, please contact our fulfillment center at:
EMAIL: fanclubsupport@livenationmerchandise.com
OR call Customer Service at
1-800-767-7160 (inside US)
+434-244-7300 (outside US)
|
Please note the following minimum system requirements: Operating System: Windows 98 or higher Browser: Internet Explorer version 6.0 or higher which can be downloaded for free at www.microsoft.com/windows/ie/default.asp Firefox 3.6 can be downloaded for free at http://www.mozilla.com/en-US/firefox/ |
| A Legacy member is a member that has had continued, uninterrupted service for more than the initial one year membership term. |
| No, you can download the FREE version by visiting:
If you have accidentally downloaded a subscription version of RealPlayer please contact Real directly at: |
| You can check your next billing date as well as you past billing history by logging into the site and enter the 'My Account' Area. Or, just follow the link below: My Account area on the site. |
|
If this did not answer your question, please feel free to contact us. |
| Yes. At the moment the messageboards are open for members only. |
|
If this did not answer your question, please feel free to contact us. |
When your Annual account has auto-renewed you will have sixty (60) days following the date that any renewal fee is posted to your credit card account, to give notice that you want to cancel your membership; when your membership is cancelled, a credit will be posted to your credit card account equal to the most recent renewal fee charged. Any cancellation request shall be effective upon receipt, unless another date is specified in such cancellation request.
| In the event that you forget your username or password please visit the following link: |
|
If this did not answer your question, please feel free to contact us. |
| To learn more about joining Mariahcarey.com and about membership fees, please visit the following link: |
|
If this did not answer your question, please feel free to contact us. |
The Internet is full of free content, and much of the information on Mariahcarey.com is free as well, such as schedules, concert information, certain news stories or press releases, artist information, etc. Mariahcarey.com's annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' which offers interviews, behind-the-scenes videos and stories, live chats with the band and associates, presale tickets to tour events, webcasts, and countless other unique privileges.
| All correspondence with Mariah, whether from the staff members, artists, friends, acquaintances or fans, are handled through her personal assistants due to the volume of mail she receives. |
| Our mailing list subscription page is located here: |
|
If this did not answer your question, please feel free to contact us. |
| For your convenience, We will automatically renew your subscription on the yearly anniversary of when you signed up for service. |
|
If this did not answer your question, please feel free to contact us. |
|
If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please vist the |
Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
| Yes. We will automatically renew your membership and charge your card each billing period until you cancel. |
|
If this did not answer your question, please feel free to contact us. |
I did not receive my registration email (1)
| PLEASE CAREFULLY READ THIS.
If you did not receive your registration email to join the new site it could mean 3 things: 1 - Your email provider may have blocked the original email we sent you through your spam filter. Please check your spam folders to see if it was redirected there. 2 - The email address you had registered on the old HoneyBfly.com site was not updated or incorrect. |
Mariah Related Questions (2)
The Internet is full of free content, and much of the information on Mariahcarey.com is free as well, such as schedules, concert information, certain news stories or press releases, artist information, etc. Mariahcarey.com's annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' which offers interviews, behind-the-scenes videos and stories, live chats with the band and associates, presale tickets to tour events, webcasts, and countless other unique privileges.
| All correspondence with Mariah, whether from the staff members, artists, friends, acquaintances or fans, are handled through her personal assistants due to the volume of mail she receives. |
Membership Issues (23)
If you possess a @honeybfly.com email address, please go to MY ACCOUNT and click the EMAIL panel option. You will find a link to your mailbox.
| Existing members will notice that their credit card information is not displayed in their account profile. Auto-renew was deactivated when we moved to the new system, as we are not allowed to transfer such personal data. You will need to manually renew your Honey B. Fly account and reactivate auto-renew. During the registration process, you will be allowed the opportunity to update your credit card information. |
For any questions regarding your Premium Membership or your Community Membership, please email us at honeyb@mariahcarey.com
Please email us at memberships@mariahcarey.com or call 212-420-1700 with any questions regarding trouble logging into your account.
For questions regarding the status of your fan club gift redemption, please contact our fulfillment center at:
EMAIL: fanclubsupport@livenationmerchandise.com
OR call Customer Service at
1-800-767-7160 (inside US)
+434-244-7300 (outside US)
|
Please note the following minimum system requirements: Operating System: Windows 98 or higher Browser: Internet Explorer version 6.0 or higher which can be downloaded for free at www.microsoft.com/windows/ie/default.asp Firefox 3.6 can be downloaded for free at http://www.mozilla.com/en-US/firefox/ |
| A Legacy member is a member that has had continued, uninterrupted service for more than the initial one year membership term. |
| If you were an active member of the previous site, all of your account information will automatically be transferred over to this new site and you should be able to continue using this site with no interruptions. |
|
Please note the following minimum system requirements: Operating System: Windows 98 or higher Browser: Internet Explorer version 6.0 or higher which can be downloaded for free at www.microsoft.com/windows/ie/default.asp Firefox 3.6 can be downloaded for free at http://www.mozilla.com/en-US/firefox/ |
| In the event that you forget your username or password please visit the following link: |
|
If this did not answer your question, please feel free to contact us. |
| To learn more about joining Mariahcarey.com and about membership fees, please visit the following link: |
|
If this did not answer your question, please feel free to contact us. |
The Internet is full of free content, and much of the information on Mariahcarey.com is free as well, such as schedules, concert information, certain news stories or press releases, artist information, etc. Mariahcarey.com's annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' which offers interviews, behind-the-scenes videos and stories, live chats with the band and associates, presale tickets to tour events, webcasts, and countless other unique privileges.
| You can check your next billing date as well as you past billing history by logging into the site and enter the 'My Account' Area. Or, just follow the link below: My Account area on the site. |
|
If this did not answer your question, please feel free to contact us. |
| Yes. At the moment the messageboards are open for members only. |
|
If this did not answer your question, please feel free to contact us. |
When your Annual account has auto-renewed you will have sixty (60) days following the date that any renewal fee is posted to your credit card account, to give notice that you want to cancel your membership; when your membership is cancelled, a credit will be posted to your credit card account equal to the most recent renewal fee charged. Any cancellation request shall be effective upon receipt, unless another date is specified in such cancellation request.
| There are multiple levels of memberships you can choose from! To learn more about the membership fees for Mariahcarey.com, please visit the following link for details: |
|
If this did not answer your question, please feel free to contact us. |
| All correspondence with Mariah, whether from the staff members, artists, friends, acquaintances or fans, are handled through her personal assistants due to the volume of mail she receives. |
| Our mailing list subscription page is located here: |
|
If this did not answer your question, please feel free to contact us. |
| For your convenience, We will automatically renew your subscription on the yearly anniversary of when you signed up for service. |
|
If this did not answer your question, please feel free to contact us. |
|
If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please vist the |
| Please click here to learn more about the terms of your membership. |
|
If this did not answer your question, please feel free to contact us. |
Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
| Yes. We will automatically renew your membership and charge your card each billing period until you cancel. |
|
If this did not answer your question, please feel free to contact us. |
New Member Issues (18)
Please email us at memberships@mariahcarey.com or call 212-420-1700 with any questions regarding trouble logging into your account.
For questions regarding the status of your fan club gift redemption, please contact our fulfillment center at:
EMAIL: fanclubsupport@livenationmerchandise.com
OR call Customer Service at
1-800-767-7160 (inside US)
+434-244-7300 (outside US)
|
Please note the following minimum system requirements: Operating System: Windows 98 or higher Browser: Internet Explorer version 6.0 or higher which can be downloaded for free at www.microsoft.com/windows/ie/default.asp Firefox 3.6 can be downloaded for free at http://www.mozilla.com/en-US/firefox/ |
| A Legacy member is a member that has had continued, uninterrupted service for more than the initial one year membership term. |
| No, you can download the FREE version by visiting:
If you have accidentally downloaded a subscription version of RealPlayer please contact Real directly at: |
| If you were an active member of the previous site, all of your account information will automatically be transferred over to this new site and you should be able to continue using this site with no interruptions. |
The Internet is full of free content, and much of the information on Mariahcarey.com is free as well, such as schedules, concert information, certain news stories or press releases, artist information, etc. Mariahcarey.com's annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' which offers interviews, behind-the-scenes videos and stories, live chats with the band and associates, presale tickets to tour events, webcasts, and countless other unique privileges.
| You can check your next billing date as well as you past billing history by logging into the site and enter the 'My Account' Area. Or, just follow the link below: My Account area on the site. |
|
If this did not answer your question, please feel free to contact us. |
| Yes. At the moment the messageboards are open for members only. |
|
If this did not answer your question, please feel free to contact us. |
| In the event that you forget your username or password please visit the following link: |
|
If this did not answer your question, please feel free to contact us. |
| To learn more about joining Mariahcarey.com and about membership fees, please visit the following link: |
|
If this did not answer your question, please feel free to contact us. |
| There are multiple levels of memberships you can choose from! To learn more about the membership fees for Mariahcarey.com, please visit the following link for details: |
|
If this did not answer your question, please feel free to contact us. |
| All correspondence with Mariah, whether from the staff members, artists, friends, acquaintances or fans, are handled through her personal assistants due to the volume of mail she receives. |
| For your convenience, We will automatically renew your subscription on the yearly anniversary of when you signed up for service. |
|
If this did not answer your question, please feel free to contact us. |
|
If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please vist the |
| Please click here to learn more about the terms of your membership. |
|
If this did not answer your question, please feel free to contact us. |
Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
| Yes. We will automatically renew your membership and charge your card each billing period until you cancel. |
|
If this did not answer your question, please feel free to contact us. |
RSS and JSS feeds (3)
| We've made it easy to automatically pull the headlines from Mariahcarey.com and display them within your own blog or site.
Here's how: 1. Visit http://www.Mariahcarey.com/news/ 2. Click the "JSS" link in the lower right corner of the screen. |
| The acronym RSS stands for Really Simple Syndication or Rich Site Summary. An RSS feed, also known as a news feed, is a syndicated news feed in an XML format that you can subscribe to. |
| Digg and del.icio.us are social bookmarking sites. By registering with these services, you can store news bookmarks and share them with other Internet users who share your similar interests. This is just another way to help share Mariahcarey.com related news and to help expand your Internet horizons when it comes to news and information. |
Technical Questions (4)
| Existing members will notice that their credit card information is not displayed in their account profile. Auto-renew was deactivated when we moved to the new system, as we are not allowed to transfer such personal data. You will need to manually renew your Honey B. Fly account and reactivate auto-renew. During the registration process, you will be allowed the opportunity to update your credit card information. |
| No, you can download the FREE version by visiting:
If you have accidentally downloaded a subscription version of RealPlayer please contact Real directly at: |
| Unfortunately, the Mariahcarey.com site will not work with WebTV browsers. |
|
If this did not answer your question, please feel free to contact us. |
| Related questions: |
| There are no related questions for this topic. |
|
Please note the following minimum system requirements: Operating System: Windows 98 or higher Browser: Internet Explorer version 6.0 or higher which can be downloaded for free at www.microsoft.com/windows/ie/default.asp Firefox 3.6 can be downloaded for free at http://www.mozilla.com/en-US/firefox/ |
Twitter (7)
| When you sign up for a free Twitter account, you can create short (140 character) status updates, send questions or comments to Mariah, and keep up with people in your life. |
| When you follow someone on Twitter (like MariahHBF), you are agreeing that you want to see their tweets when you sign in to twitter, and if you opt-in, that their tweets are sent to your cell phone.
A follower is someone who has subscribed to your Twitter updates and will be able to see your updates when they sign in to Twitter, or on their cell phone. |
| A tweet is a status update of 140 characters or less made on Twitter. |
|
If this did not answer your question, please feel free to contact us. |
|
Related questions: |
| There are no related questions for this topic. |
| To turn on Mobile updates, first sign in to your Twitter account . On your profile menu, look for "Devices" where you will be asked to provide your cell phone number where you can receive SMS updates.
Then go to "Home" and look on the left hand side for "follows" and click on it. Look for MariahHBF on the list and turn ON mobile updates. You're done! |
| We use hashtags to organize some of our tweets, so that you can subscribe them later via RSS. Some of our common tags are #mariahcontests and #mariahlive to announce new contests and Mariah performances, respectively. |
|
If this did not answer your question, please feel free to contact us. |
|
|
| An @reply is a public way to send a message to Mariah and the HBF staff. It can be a question or comment, or a response to something we've posted on Twitter. When you make an update with @MariahHBF, we'll be able to see your comment, as well as any of your friends who are following you on Twitter. We'll reply to members as often as possible with questions using the @username system. |
| If you have a private message for the HBF staff, send it to MariahHBF via a Direct Message. No one else will be able to see this. |
|
If this did not answer your question, please feel free to contact us. |
|
Related questions: |
Recent FAQs
- How can I access my honeybfly.com email account?
- Auto-renew for my membership was stopped. What caused this? Will I lose my current member status?
- I am entering a contest on Mariahcarey.com. Where should I send my entry?
- I have general questions about my Premium Membership or my Community Membership regarding things like ticket purchases, ticket giveaways to TV tapings, exclusive Mariah parties, VIP appearances, etc. What should I do?
- I am having trouble logging into my account. What should I do?